To get started, reach out to our sales team who will guide you through the onboarding process. You will be required to submit the necessary documents for KYC (Know Your Customer) verification, and once approved, you can proceed to pay your desired subscription fee and get your account activated.

Simply log in to your dashboard, click "Create Event," fill in your event details, set your ticket types and pricing, and publish. Your event goes live immediately and is ready to accept payments.

Currently, the platform supports mobile money payments, making it quick and convenient for attendees across Zambia to purchase tickets. Card payment support is on the way and will be available soon.

Yes, there are two small aggregator fees applied to ticket transactions. A 2.5% collection fee is charged on each ticket sold, and a flat ZMW 7.50 disbursement fee is applied per payout, regardless of the amount. These fees are charged by the payment aggregator and are separate from your ZMW 5,000 monthly subscription.

Attendees receive a confirmation email with a digital ticket and unique QR code immediately after purchase. Tickets can be saved to their device or printed.

Use the built-in attendee management tools to scan QR codes at entry. You can manage check-ins from any smartphone or tablet, in real time.

Yes. You can create multiple ticket types per event — such as Early Bird, VIP, General Admission, and Group tickets — each with its own price and availability limit.

You are in full control of your payouts. As an event organizer, you can initiate a transfer to your registered mobile money account or bank account at any time directly from your dashboard. Note that a flat ZMW 7.50 disbursement fee applies per transfer, regardless of the amount.

Yes. Refunds can be issued manually from your dashboard on a per-attendee basis. Ticket transfer policies can be configured per event based on your preference.

Your dashboard gives you real-time visibility into ticket sales, revenue, attendee demographics, check-in rates, and sales trends — all exportable for further analysis.

Unlimited. Your subscription includes unlimited concurrent event listings with no cap on the number of events or attendees.

Yes. All data is encrypted in transit and at rest. Payment processing complies with industry security standards, and attendee information is never sold or shared with third parties.

You retain access until the end of your current billing period. Any live events will remain accessible to existing ticket holders, and you can export all your data before your account closes.

You do not need to sign up in advance. When you purchase a ticket for the first time, an account is automatically created for you using your mobile number. Simply proceed to buy a ticket and your profile will be set up seamlessly in the background.

An account is required, but you do not need to create one manually. If your mobile number is not linked to an existing profile, your account will be created automatically when you make your first ticket purchase.

Visit our website, browse or search for the event you are interested in, select your preferred ticket type, and proceed to checkout. Payment is made via mobile money for a quick and seamless experience.

Currently, ticket purchases are made via mobile money. Card payment support is coming soon.

Once your payment is confirmed, your ticket will be sent to your registered email address. It will include a unique QR code that will be scanned at the event entrance for entry.

Yes. Our platform is accessible via any mobile web browser — simply visit the website on your phone to browse events and purchase tickets without needing to download an app.

First, check your spam or junk folder. If your ticket is still not there, log in to your account and view your purchase history where your tickets are always accessible. You can also contact our support team for assistance.

Ticket transfer availability depends on the event organizer's policy. Check the event details page or contact the organizer directly to confirm whether transfers are permitted for your specific event.

Refund policies are set and managed by the event organizer. If you would like a refund, please reach out directly to the organizer of the event. Our platform facilitates the refund process once the organizer approves your request.

If an event is cancelled by the organizer, please contact the organizer directly regarding refunds or rescheduling. Any approved refunds will be processed back to your mobile money account.

Yes. You can select multiple tickets in a single purchase, whether for yourself or a group, as long as availability allows.

Simply present the QR code from your email at the entrance. The event team will scan it to verify and check you in. Ensure your screen brightness is turned up for a smooth scan.

For event-specific issues such as refunds or event details, contact the organizer directly. For platform or account-related issues, reach out to our support team through the website.